CRM Leads Reports Guide

How to use lead reports in QBM to review lead volume, assignment, source quality, conversion, and pipeline preparation.

Sales & CustomersCRM ReportsEnd-User Guide

Overview

Lead reports are useful at the earliest stage of the sales cycle. They help the business understand where interest is coming from, whether leads are being followed up, and how many are converting into stronger commercial opportunities.

Good approach: Use lead reports regularly before reviewing opportunity reports, so the team can see whether pipeline quality starts with the right lead sources.

Reports Covered

ReportUse It For
Converted Leads ReportReview which leads have successfully moved forward into the next sales stage.
Leads by Assigned To ReportReview lead workload and follow-up responsibility by team member.
Leads by Source ReportReview where leads are coming from so marketing and business-development effort can be evaluated.
Leads by Status ReportReview lead progress, such as new, active, qualified, or other configured lead statuses.

Common Filters

Field Or OptionWhat It Means
Date / Date RangeLimits the review to the lead period being analyzed.
Assigned ToFocus the report on one user or compare lead ownership across the team.
SourceReview leads from marketing, referrals, online channels, events, or other configured sources.
StatusReview leads by follow-up stage or qualification status.

When To Use Which Report

  • Use Converted Leads to measure quality, not just quantity.
  • Use Leads by Assigned To for daily control and workload balancing.
  • Use Leads by Source when reviewing marketing return.
  • Use Leads by Status when the team needs to clear stalled or inactive leads.

Best Practice

  • Keep lead statuses updated so reports remain useful.
  • Review source quality before spending more on lead generation.
  • Use conversion reports together with opportunities and pipeline reports for a complete CRM picture.
Important: A high lead count does not always mean strong performance. What matters most is whether leads are qualified, assigned, and converted properly.