International ERP implementation and support+971 4 325 4455 - sales@qbmis.com
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QBM Support Center

Find the right QBM contact for sales, technical support, implementation, training, tax workflows, ZATCA, POS, payroll, inventory, and reporting help.

Support contacts

Connect with Business Aim

Office

+971 4 325 4455

Sales WhatsApp

+971 50 129 5918

Technical Support

+971 54 532 3042

Email

info@qbmis.com
sales@qbmis.com

Hours

Monday - Saturday
9:30 a.m. - 6:00 p.m. GST

More contact options

Show additional lines

+971 4 325 4400
+971 56 533 7237
+971 50 129 5530

Help library

Structured help for setup, training, and daily workflows

Business Aim maintains screen-level QBM guidance for setup, daily work, support, integrations, reporting, and troubleshooting. Contact the team for the right guide, demo path, or training scope.

Request Support Guidance Compare QBM Editions Review UAE E-Invoicing

Getting Started

New company setup, users, permissions, opening balances, import/export, and common workflows.

  • QBM Edition / ENT Comparison Guide
  • QBM Options & Settings
  • User Management
  • Opening Balances
  • Daily Workflows by Role

Accounting, Tax & E-Invoicing

Chart of accounts, journals, VAT/GST return, PINT AE, ZATCA, closing, audit reports, and activity logs.

  • Chart of Accounts
  • Journal Entry
  • VAT / Tax Return
  • PINT AE E-Invoicing
  • ZATCA submission setup

Inventory & POS

Items, barcodes, locations, transfers, physical inventory, POS counters, printers, batch closing, loyalty, and promotions.

  • Inventory Center
  • Item / Product Setup
  • Inventory Transfers & Physical Inventory
  • POS Daily Operations
  • POS Printer Configuration

Payroll & Projects

Employees, payroll, attendance, leave, timesheets, jobs, material requests, service/RMA, and field service.

  • Payroll User Guide
  • Employee Payslip
  • Leave Management
  • Project / Job Guide
  • Job Profitability Reports

Sales & Customers

Customer setup, invoices, receipts, quotes, delivery notes, aging, balances, and sales analysis.

  • Customer Setup & Details
  • Customer Invoices & Sales Receipts
  • Receive Payments & Statements
  • Quotes, Orders & Delivery Notes
  • Sales Analysis Reports

Purchasing & Vendors

Vendor setup, purchase documents, payables, supplier balances, purchase inquiry, and buying reports.

  • Vendor Setup & Details
  • Vendor Center
  • Purchase Invoices & Pay Bills
  • Purchase Quotes & Purchase Orders
  • Payables Aging Reports

Banking & Cheques

Bank reconciliation, deposits, withdrawals, transfers, printed cheques, bounced cheques, and bank lists.

  • Banking & Reconciliation
  • Checks Management
  • Printed Checks Review
  • Bank Transaction Lists
  • Bounced & Voided Checks

Cloud, Hosting & Connectivity

Deployment planning, private environments, data privacy, connections, backup planning, and restore responsibilities.

  • Private deployment planning
  • Hosted environment planning
  • Cloud ERP Data Privacy
  • Connection User Guide
  • Backup permissions

Integrations

Shopify, WooCommerce, WhatsApp Business, Dineplan, Planet Tax Free, MAF, Emirates ID, and ZATCA guides.

  • Shopify Integration
  • WooCommerce Integration
  • QBM WhatsApp Integration
  • Dineplan Integration
  • Emirates ID Card Reader

CRM, Service & Activities

Leads, opportunities, cases, tasks, activities, service requests, warranties, and customer follow-up.

  • CRM Leads Reports
  • CRM Opportunities & Pipeline
  • CRM Cases Reports
  • CRM Tasks & Activities
  • Service Request & Warranty Lists

Printing, PDF & Email

Print templates, printer setup, PDF creation, email output, print preview, and output troubleshooting.

  • QBM Printing System
  • Print Template Library & Permissions
  • POS Print Preview
  • POS Printer Configuration
  • Print, PDF & Email Troubleshooting

Promotions & Loyalty

Promotions, free items, applied promotions, loyalty programs, loyalty members, and POS loyalty checkout.

  • Promotion Guide
  • Promotion User Guide
  • Promotion Free Items & Categories
  • Loyalty Program Setup
  • POS Loyalty Checkout

Security & Access

User groups, users, browse password, document permissions, list sorting, and role-based controls.

  • Security Groups
  • User Management
  • Browse Password & Document Permissions
  • QBM Options & Settings
  • Edition / ENT Comparison

Fixed Assets & Management Reports

Fixed assets, depreciation, budget reports, cash flow, financial statements, and comparative analysis.

  • Fixed Assets
  • Fixed Asset Reports
  • Financial Statements
  • Cash Flow Reports
  • Budget & Budget Performance Reports

Support & Troubleshooting

Import/export issues, common messages, support testing, new help documents, and post-update checks.

  • Import & Export Troubleshooting
  • Common QBM Messages
  • Support Testing Checklist
  • New Help Documents for Support & Training
  • Restore permissions
Training proof

Support screens customers can recognize

These QBM demo screenshots support training and onboarding conversations by showing real setup, security, task, and case screens.

QBM user group security detail screen with demo permission settings

User Group Security

Support can guide teams through user groups, access rights, and role-based controls.

QBM task details screen with demo task and contact information

Task Details

Training can cover daily tasks, follow-up notes, activities, and customer service workflows.

QBM case details screen with demo customer support information

Case Details

Implementation teams can explain cases, support tracking, notes, messages, and workflow history.

Screenshots are for training context and use demo data.

Video topics

Recommended tutorial area

Video tutorials help users learn common workflows quickly, from initial setup to tax configuration, sales invoices, payroll, accounts, and print templates.

Introducing QBM Software

Overview of QBM daily workflow and core navigation.

Watch on YouTube

Design Print Template in QBM

Design and manage invoices, receipts, vouchers, and report templates.

Watch on YouTube

Employee and Group in QBM

Employee setup, grouping, and HR organization.

Watch on YouTube

QBM Expense Entry

Expense entry workflow for daily accounting teams.

Watch on YouTube

Customer Balance

Review customer balances, invoices, and follow-up details.

Watch on YouTube

Sales Invoice | Credit Sales

Create and review sales invoices for credit sales workflows.

Watch on YouTube

Account Register

Review account activity and financial transactions.

Watch on YouTube

Enable and Configure VAT

Configure VAT settings and tax workflows.

Watch on YouTube
Support scope

Support organized by the way customers ask for help

Support is organized around the way customers ask for help: implementation, daily operations, and technical troubleshooting.

Implementation Support

Company setup, chart of accounts, opening balances, users, permissions, print templates, import/export, and training.

Daily Operations Support

Sales invoices, receipts, purchases, inventory transfers, POS batch closing, payroll processing, tax returns, ZATCA submission checks, and bank reconciliation.

Technical Support

Server upgrades, backups, restore, maintenance, connection settings, database repair, email setup, printer setup, and troubleshooting.

Need help with QBM?

Contact support or book a training session for your accounting, POS, payroll, or inventory team.

Request Support