Overview
The change screen helps the cashier understand how much should be returned to the customer after payment has been entered. It supports accurate cash handling at the end of the sale.
Helpful note: This guide is most useful for cash transactions or mixed tender where a cash balance remains.
Where To Find It
Path: POS > Payment completion and change screen
How QBM handles change due and cash return values during POS checkout so cashiers can complete transactions accurately.
How It Works
After payment is entered, QBM calculates the difference between the amount received and the amount due. If the customer has paid more than the balance, the change amount is shown for the cashier to return.
Main Areas
| Area | What It Means | When To Use It |
|---|---|---|
| Amount due | Shows what the customer still owes before the payment is finalized. | Use it to confirm the payment still needed. |
| Amount received | Reflects what the cashier entered as received from the customer. | Use it to confirm the tendered amount was entered correctly. |
| Change due | Shows how much must be returned to the customer. | Use it when the amount received is greater than the amount due. |
Recommended Workflow
- Enter the payment amount or amounts during checkout.
- Review the amount due and the amount received.
- Check the change due that QBM calculates.
- Return the correct amount to the customer when cash change is required.
- Complete the receipt and print or save according to the normal process.
Best Practice
- Pause and verify the change amount before handing over cash.
- Use clear tender entry so mixed payments are not misread.
- Recheck the entered cash amount if the change seems unusual.