Update Product Maintenance Guide

Use this guide when the Update Product command is available and QBM support instructs users to download a maintenance release, patch, feature update, or service update.

What This Command Does

Update Product opens the QBM update screen used to download patches over the internet. The screen explains that an update may be a maintenance release, new feature, new service, or other information relevant to the business.

This guide is for the Help > Maintenance command. It is separate from normal support advice about installing a full new QBM version or rolling back an update.

Where To Find It

Menu path: Help > Maintenance > Update Product

The screen title appears as Help & Support Center and includes a Download button.

Why You May Not See It

This menu item can be hidden depending on the edition, build, or configuration. If it is not visible, use the normal update process provided by QBM support.

If support asks you to update and you cannot see this command, tell support the QBM version, edition, and whether you are on the server or a client machine.

Before You Start

  1. Back up the company. The update screen includes a Backup company related task for a reason.
  2. Confirm support approval. Download only approved QBM updates.
  3. Use a stable internet connection. Do not interrupt the download.
  4. Ask users to stop posting if the update affects the application. Follow support instructions before applying any downloaded update.

Screen Areas

Area or Button What It Means How To Use It
Readme text Explains the purpose of updates and patches. Read it before downloading, especially when support provides notes for the update.
Download Starts downloading the update files. Click only after backup and approval are complete.
Cancel / Stop Download Stops the download process when available. Use only if you must cancel the download or support tells you to stop.
Progress bar and Downloading Files message Shows that files are being downloaded. Wait until the download completes. Do not close QBM during active download.
Done Closes the update screen. Use after download or when leaving the screen without downloading.
View help & support Related task link for support information. Use when you need support details before downloading.
Backup company... Related task link for backing up the company data. Run backup before applying an update.

How To Use It

  1. Open the command. Go to Help > Maintenance > Update Product.
  2. Read the update information. Confirm this is the update support asked you to apply.
  3. Back up the company. Use the backup link or your normal backup process.
  4. Click Download. Wait until the download process finishes.
  5. Follow support instructions. Some updates may require closing QBM, restarting services, or upgrading the database afterward.

After The Download

  • Confirm whether the update only downloaded files or also applied changes.
  • Restart QBM if support instructs you to do so.
  • If a new version was installed, check whether Upgrade Database is required.
  • Ask users to test the affected workflow before normal operation resumes.

Troubleshooting

Situation Meaning Action
Command is not visible The feature is hidden for the current build or configuration. Use the standard update package supplied by support.
Download does not start Network, permission, or update availability may be blocking the download. Check internet access and contact support with the exact message shown.
Download interrupted The update files may be incomplete. Do not apply partial files. Retry only after support confirms the correct process.