Overview
Serial Enquiry is used when users need to trace a serial number quickly. It helps identify the related product and supports follow-up for service, stock, warranty, and customer questions.
Helpful note: Use exact serial values when possible to get the clearest results.
Where To Find It
Path: Inventory > Serials > Serial Enquiry
How to use Serial Enquiry in QBM to search for a serial number, identify the related item, and review where that serial has been used.
How It Works
Users enter a serial number, optionally narrow the search by item, then review the returned matches to confirm which product and activity the serial belongs to.
Main Areas
| Area | What It Means | When To Use It |
|---|---|---|
| Serial search | Accepts the serial number the user wants to locate. | Use it when tracing a specific serial. |
| Item narrowing | Helps narrow the search to a chosen product where needed. | Use it when many serials could look similar or when the item is already known. |
| Search results | Shows the matching serial records found by QBM. | Use it to identify and trace the serial activity. |
Recommended Workflow
- Open Serial Enquiry and enter the serial number you want to find.
- If helpful, select the related item to narrow the result.
- Run the search and review the returned matches.
- Open the relevant record or continue to a serial list if deeper review is needed.
- Use the result in stock, warranty, service, or customer follow-up.
Best Practice
- Use the exact serial number whenever possible.
- Narrow by item if the serial format is broad or similar across products.
- Use serial enquiry before assuming a serial is missing or unused.