Overview
Tab Path: Inventory > Serials List / Serial Enquiry
Serial numbers help track individual items one by one instead of only by quantity. This is useful where each unit needs separate traceability.
Use this forWarranty items, equipment, electronics, or any stock that needs unit-level control.
Main valueTrace one exact unit across inventory and transaction review.
Useful toolsSerials List and Serial Enquiry.
Why Use Serials
| Business Need | How Serials Help |
|---|---|
| Warranty or service follow-up | Identify the exact unit involved. |
| Traceability | Follow the life of one specific item instead of only the product total. |
| Audit support | Check which serial number was handled in stock or customer activity. |
Serials List
Tab Path: Inventory > Serials List
The serials list helps users review serial-controlled items and filter them by serial status.
- Use the list when you want a broad view of serial-controlled stock.
- Filter by status to focus on the serials relevant to your work.
- Use this as the starting point for operational review before deeper enquiry.
Serial Enquiry
Tab Path: Inventory > Serial Enquiry
Serial Enquiry is used when you need to search for one serial number or search serials related to a specific item.
- Enter the serial number, the item, or both.
- Run the enquiry to return matching results.
- Review the results grid to confirm the correct serial history or current position.
Tip: Serial Enquiry is the better choice when a customer, support issue, or audit question depends on one exact unit.
Suggested Workflow
- Use Serials List when you need a broad operational review.
- Use Serial Enquiry when you need a specific serial number trace.
- Review the item and serial information carefully before acting on the result.
Best Practice
- Use serial tracking consistently for items that require unit-level control.
- Search by exact serial when handling warranty or customer follow-up.
- Use status filters in the list to keep serial review practical and focused.