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Start Here
QBM Installer prepares the selected QBM package on the computer you are working on. It can install a new package, update an existing package, save the current program files before replacing them, restore the last installer-managed backup, and run approved repair checks.
Best first workflow: choose the package that matches this computer, turn on the installer backup only if support asks for it, review any server or support-status warning, accept the license, install, then confirm QBM opens or the service starts before moving to the next computer.
New installUse for a new workstation, POS counter, retail computer, server, or services computer.
UpdateUse when the installer shows a newer approved version for the selected package.
RepairUse Diagnose and Repair for safe installer-owned issues such as shortcuts, temporary downloads, or service registration.
RevertUse only when support confirms that restoring the last installer-managed program backup is the correct step.
Where To Find It
| From QBM Installer | Open Help, then choose User Guides. |
|---|---|
| From QBM Help Center | Open the Help Center and search for QBM Installer. |
| When offline | Use the guide bundled with the installed QBM Installer package. |
The guide is for installation and maintenance of QBM program packages. It is not a replacement for company backup, database restore, user setup, accounting setup, or daily QBM entry work.
Before You Begin
- Close QBM on the computer being installed or updated.
- For shared environments, ask users to exit QBM before updating QBM Server or shared services.
- Use a Windows user allowed to install software and approve administrator prompts.
- Confirm the customer has a current company backup before major updates.
- Save current installation before installing starts off. Turn it on only when support wants an installer-managed program-file backup.
- Use only the approved QBM Installer download from the official QBM source or support team.
- Keep internet access available while the installer downloads or checks approved packages.
- For server work, confirm the server computer name and database instance name before installing.
Do not rush server work. Updating QBM Server can affect every connected user. Schedule the work and confirm users are out before stopping or updating the server package.
License And Disclaimer
QBM is provided under the QBM End User License Agreement. Review the EULA from the installer before installing or updating, and continue only if the terms are approved.
Installer disclaimer: install or update only after you confirm you are authorized, QBM is closed, and a current backup is available. Business Aim Company is not responsible for loss caused by unsupported changes, incomplete backups, or installing on the wrong computer.
| Where to review the EULA | In QBM Installer, open View EULA from the license agreement area before installation. |
|---|---|
| What acceptance means | Checking the acceptance box means the EULA and installer disclaimer were reviewed and accepted for the selected installation action. |
| When to stop | Do not continue if you are not authorized, users are still working in QBM, the computer is not the correct target, or a current backup is not available. |
Install QBM Trial With One Click
Install QBM Trial is the guided choice for a new user who wants QBM Client and QBM Server on the same computer without setting each package or connection separately.
- Open QBM Installer on the computer that will run the trial.
- Review and accept the QBM license agreement and installer disclaimer.
- Check Install QBM Trial to reveal the optional trial setup section, then read its status.
- If no SQL Server instance is found, the installer will install SQL Server Express automatically. The SQL administrator user is sa and the trial password is sa1.
- If SQL Server is already installed, select the instance QBM should use. The installer will not download or upgrade SQL Server and will not change its existing administrator password.
- Click Install QBM Trial once and approve administrator permission when Windows asks. The required packages are downloaded and installed one at a time.
- Wait for the success message. QBM Client and QBM Server connection settings are saved automatically for the selected local instance.
If QBM is already installed: trial setup stops before downloading or replacing QBM and shows a warning. Use the normal update or support workflow instead.
Trial password: when the installer creates SQL Server Express, the SQL administrator password is sa1. Keep it for the trial setup and change it before production use.
Installation Options
The installer groups available choices by purpose. Select the option that matches the role of the current computer.
QBM TrialOne guided setup installs QBM Client and QBM Server, adds SQL Server Express when needed, and saves the local connection settings.
QBM Standard / Professional / Premier / EnterpriseMain QBM desktop application for accounting, inventory, sales, purchases, and back-office work.
QBM POSCashier, barcode, receipt, and retail checkout workflows for point-of-sale counters.
QBM RetailSingle-computer shop setup that does not need a separate QBM Server installation.
QBM ServerShared QBM Server used by multiple computers to connect to the same company data.
QBMWServices 64-bitService component used for QBM web, mobile, and integration features.
QBM CompleteMain QBM desktop application, QBM Server, and QBMWServices on the same machine. POS remains separate.
SQL Server Express 2022 / 2025Database service options used by QBM Server. Use the version approved for the customer environment.
Windows Compatibility RuntimeOptional Windows runtime package used only when the computer is missing it.
QBM DiagnoserSupport utility for connection and diagnostic checks. It can be downloaded and run when support asks for it.
QBM InstallerDownloads the current QBM Installer package when the installer itself needs to be installed or refreshed.
Package order for shared companies: update QBM Server first, then update QBM desktop or POS computers. The installer may show a reminder when a client package should follow a server update.
Common Workflows
Install QBM on a new workstation
- Open QBM Installer from the approved download.
- Select the language if needed.
- Select QBM Standard / Professional / Premier / Enterprise.
- Review the selected package, current version, new version, and any warning shown in the details panel.
- Open and review the EULA and installer disclaimer, then accept them if approved.
- Leave the backup option off unless support wants an installer-managed program-file backup.
- Click Install selected and approve administrator permission if Windows asks.
- Open QBM after installation and confirm the expected login or company selection screen appears.
Install or update POS
- Confirm whether the POS computer connects to a shared QBM Server.
- If it uses a shared server, update QBM Server first or confirm support already updated it.
- Select QBM POS, review warnings, accept the EULA and installer disclaimer, and install.
- After installation, test login, item lookup, receipt preview or print, and one normal cashier workflow if support asks.
Install a single-computer retail setup
- Select QBM Retail when the shop uses one computer and does not need a separate server computer.
- Accept the EULA and installer disclaimer, turn on the backup option only if support asks for an installer-managed program-file backup, and install.
- Open the retail workflow and confirm the expected company and store setup before daily use.
Install QBM Complete
- Use QBM Complete when one computer should host the main QBM application, QBM Server, and QBMWServices together.
- Review the database service choice, instance name, and any administrator password prompt shown by the installer.
- Install while users are out of QBM, then wait for the server restart or final success message.
- Install QBM POS separately on cashier computers if POS is required.
Update an existing installation
- Confirm a current company backup exists.
- Close QBM on the target computer.
- For multi-computer setups, update QBM Server first.
- Select the matching package and compare current version with new version.
- Use the backup option only if support asks for an installer-managed program-file backup, accept the EULA and installer disclaimer when required, and click Install selected.
- Do not cancel or close the installer while files are being replaced.
- After success, open QBM and confirm a normal login and one common workflow.
QBM Server And Database Service
QBM Server is the shared service used when multiple computers need access to the same company data. Server work should be done first and should be coordinated with users.
| Installer Area | Meaning | Recommended Action |
|---|---|---|
| QBM Server | Installs or updates the shared QBM Server package. | Use on the server computer before installing or updating client computers. |
| SQL Server Express 2022 | Database service option for QBM Server. | Use when this is the approved database version for the customer environment. |
| SQL Server Express 2025 | Newer database service option for QBM Server. | Read the upgrade confirmation carefully if an older matching instance is already installed. |
| Instance name | Name used by QBM when connecting to the database service. | Use the default unless the customer already has an approved different name. |
| Administrator password prompt | Password for the database administrator account shown by the installer. | Enter it carefully, confirm it, keep it secure, and manage it according to the customer policy. |
| Stop QBM Server | Stops the running server service when it may block a server update. | Use only when all users are out and the installer shows the button. |
Upgrade prompt: if the installer says SQL Server Express 2025 will upgrade an installed instance, continue only when the customer administrator or support approved that upgrade.
QBM Connection Settings
Configure QBM Connection helps save the connection details QBM uses on the computer. It is optional and does not block installation.
The guided QBM Trial saves its local client-to-server connection automatically. Use the manual button only for normal packages or a connection that support asks you to change.
- Click Configure QBM Connection after selecting the relevant package.
- Enter or confirm Name, Instance Name, Server, Port, and Active.
- Use the same server and instance details approved for the company.
- Save the settings.
- Open QBM and confirm the connection appears or works as expected.
| Name | Friendly name shown to the user, such as the branch or company connection name. |
|---|---|
| Instance Name | Database instance name used by QBM Server. |
| Server | Computer name or address where QBM Server is installed. |
| Port | Connection port approved for the company environment. Use the installer default unless support instructs otherwise. |
| Active | Marks the connection as available for normal use. |
Backup And Revert
The installer can save the current package files before installing an update. This gives support a controlled way to restore the last installer-managed program backup if the update must be rolled back.
Backup before install
- The option starts off by default for normal installs and updates.
- If selected, it saves program files for the selected package before replacing them.
- It does not replace a company database backup.
- When it stays off, ZIP packages still download, extract to a temporary installer folder, and copy into the target install folder automatically.
Revert last installation
- Open QBM Installer.
- Select the same package that needs rollback.
- Click Revert last installation.
- Approve the confirmation only when support confirms rollback is appropriate.
- Wait until the restore completes.
- If QBM Server is involved, wait for the server restart to finish before users log in.
Important: Revert restores installer-managed program files. It does not roll back company data, accounting entries, database changes, users, permissions, or transactions.
Diagnose And Repair
Diagnose and Repair checks the selected package and may offer approved repair actions. It is intended for safe installer-owned problems, not for changing customer data.
- Select the package with the problem.
- Click Diagnose and Repair.
- Review the findings and read any confirmation message.
- Allow repair only when the action matches the issue or support instructions.
- Send the result and log path to support if the issue continues.
QBM Diagnoser: if support needs a separate connection or support check, select QBM Diagnoser from Utilities and run it as instructed.
Repair limit: Diagnose and Repair does not correct wrong company data, wrong accounting entries, product-key problems, user permissions, or database content problems.
Common Messages
| Message Or Situation | What It Means | What To Do |
|---|---|---|
| Select at least one package before installing. | No package is selected. | Select the package that matches this computer. |
| Accept the QBM End User License Agreement and installer disclaimer before installing. | The license and disclaimer have not been accepted yet. | Open the EULA, review the disclaimer, then check the acceptance box if approved. |
| Administrator permission is required. | Windows requires elevated permission for the selected action. | Approve the Windows prompt or ask an administrator to run the installer. |
| Could not refresh the online package list. | The installer could not reach the online package list. | Check internet access. If the built-in list is used, confirm with support before production installation. |
| QBM is currently running. | QBM files may be locked. | Close QBM and try the install again. |
| QBM Server is running. | The server may lock files needed for a server update. | Confirm users are out, then use Stop QBM Server if shown. |
| Recommended before installing this client: install or update QBM Server first. | The workstation may need a compatible server version. | Update QBM Server first or confirm it was already updated on the server computer. |
| Support status warning. | Some QBM product install steps may require current support status. | Contact support if access should be current. Utility or prerequisite choices may still continue. |
| Download canceled. Nothing was installed. | The package download was canceled before installation. | Start again when ready. |
| No saved previous installation is available. | The installer has no backup for that selected package. | Do not manually delete folders. Contact support for the next recovery step. |
| Installation failed. | The selected action did not complete. | Stop retrying repeatedly. Capture the message, package name, and log path for support. |
What To Send To Support
- Screenshot of the installer screen showing the selected package and message.
- The selected package name.
- The action you were running: install, update, revert, stop server, configure connection, or diagnose and repair.
- Current version and new version shown by the installer, if visible.
- The exact message shown by the installer.
- The log path shown by the installer, or the latest installer log if support asks for it.
- Whether QBM or QBM Server was running.
- Whether Windows asked for administrator permission.
- Whether the computer had internet access during the install.
Do not send secrets in public channels. Do not send Windows passwords, QBM passwords, database administrator passwords, product keys, private keys, remote-access passwords, or company backups unless support provides an approved secure method.
Safe Use Rules
- Run installer actions only from the approved QBM Installer package.
- Do not install while users are saving transactions in QBM.
- Do not turn off backup before install unless support tells you to.
- Do not use Revert as a database restore method.
- Do not change server names, instance names, ports, or firewall settings unless the customer administrator or QBM support approves it.
- Do not repeatedly retry a failed server or database install without reviewing the message and log with support.
Rubric Check
| Check | Pass Condition |
|---|---|
| Customer clarity | The guide explains installer work in normal customer and support language. |
| Workflow coverage | The guide covers one-click QBM Trial, package choice, new install, update, server order, connection settings, backup, revert, repair, and support evidence. |
| Safety | The guide tells users to review the EULA and installer disclaimer, close QBM, coordinate server updates, keep backups, avoid unsafe retries, and protect secrets. |
| Current installer options | The guide includes QBM Trial, SQL Server Express 2022 and 2025, QBM Diagnoser, QBM Installer refresh, Windows Compatibility Runtime, and QBM Complete. |
| Public wording | The guide focuses on visible installer behavior and avoids details customers do not need. |
| Help-center readiness | The guide opens as a normal Help Center page and is easy to find from installer help, search, and related setup topics. |