Overview
The feedback and support mailer gives users a structured way to send feedback, questions, or support requests without leaving QBM.
Helpful note: Use clear subjects and contact details so support can respond faster.
Where To Find It
Path: Utilities > Feedback / Support Mailer
How to use the Feedback and Support Mailer in QBM to send questions, feedback, or support requests with the right contact details and subject.
How It Works
Users choose the type of message, enter the subject and contact details, write the message, then send it through the feedback mailer process.
Main Areas
| Area | What It Means | When To Use It |
|---|---|---|
| Message type | Helps categorize the purpose of the email such as support or feedback. | Use it to route the message more clearly. |
| Contact and subject | Stores who is sending the request and what it is about. | Use it so the message can be identified and answered correctly. |
| Message body | Contains the actual support request, question, or feedback. | Use it to describe the issue clearly and professionally. |
Recommended Workflow
- Open the feedback and support mailer from the utilities area.
- Choose the message type that best matches the purpose of your message.
- Enter the subject, contact details, and any company information required.
- Write the message clearly, including the main issue or request.
- Send the message and keep a note of the subject for follow-up.
Best Practice
- Use clear, specific subjects instead of vague titles.
- Include enough business context for support to understand the issue.
- Check contact details before sending so replies can reach the right person.