Getting Started
New company setup, users, permissions, opening balances, import/export, and common workflows.
QBM Support Center
Find the right QBM contact for sales, technical support, implementation, training, tax workflows, ZATCA, POS, payroll, inventory, and reporting help.
Support contacts
Connect with Business Aim
WhatsApp Enabled
Technical Support
Hours
Monday - Saturday
9:30 a.m. - 6:00 p.m. GST
Help library
Structured help for setup, training, and daily workflows
QBM has 305+ help guides covering setup, daily work, support, integrations, reporting, and troubleshooting. Use the full help index, compare editions, or jump directly to the most common support categories.
Accounting, Tax & E-Invoicing
Chart of accounts, journals, VAT/GST return, PINT AE, ZATCA, closing, audit reports, and activity logs.
Inventory & POS
Items, barcodes, locations, transfers, physical inventory, POS counters, printers, batch closing, loyalty, and promotions.
Payroll & Projects
Employees, payroll, attendance, leave, timesheets, jobs, material requests, service/RMA, and field service.
Sales & Customers
Customer setup, invoices, receipts, quotes, delivery notes, aging, balances, and sales analysis.
Purchasing & Vendors
Vendor setup, purchase documents, payables, supplier balances, purchase inquiry, and buying reports.
Banking & Cheques
Bank reconciliation, deposits, withdrawals, transfers, printed cheques, bounced cheques, and bank lists.
Cloud, Hosting & Connectivity
Cloud architecture, hosting QBM Server, data privacy, connections, SQL backup, and SQL restore permissions.
Integrations
Shopify, WooCommerce, WhatsApp Business, Dineplan, Planet Tax Free, MAF, Emirates ID, and ZATCA guides.
CRM, Service & Activities
Leads, opportunities, cases, tasks, activities, service requests, warranties, and customer follow-up.
Printing, PDF & Email
Print templates, printer setup, PDF creation, email output, print preview, and output troubleshooting.
Promotions & Loyalty
Promotions, free items, applied promotions, loyalty programs, loyalty members, and POS loyalty checkout.
Security & Access
User groups, users, browse password, document permissions, list sorting, and role-based controls.
Fixed Assets & Management Reports
Fixed assets, depreciation, budget reports, cash flow, financial statements, and comparative analysis.
Support & Troubleshooting
Import/export issues, common messages, support testing, new help documents, and post-update checks.
Training proof
Support screens customers can recognize
These QBM demo screenshots support training and onboarding conversations by showing real setup, security, task, and case screens.
User Group Security
Support can guide teams through user groups, access rights, and role-based controls.
Task Details
Training can cover daily tasks, follow-up notes, activities, and customer service workflows.
Case Details
Implementation teams can explain cases, support tracking, notes, messages, and workflow history.
Screenshots are for training context and use demo data.
Video topics
Recommended tutorial area
Video tutorials help users learn common workflows quickly, from initial setup to tax configuration, sales invoices, payroll, accounts, and print templates.
Introducing QBM Software
Overview of QBM daily workflow and core navigation.
Watch on YouTubeDesign Print Template in QBM
Design and manage invoices, receipts, vouchers, and report templates.
Watch on YouTubePayroll and Employee
Payroll and employee workflow overview.
Watch on YouTubeEmployee and Group in QBM
Employee setup, grouping, and HR organization.
Watch on YouTubeQBM Expense Entry
Expense entry workflow for daily accounting teams.
Watch on YouTubeQBM Server Upgrade
Server upgrade and maintenance guidance.
Watch on YouTubeCustomer Balance
Review customer balances, invoices, and follow-up details.
Watch on YouTubeSales Invoice | Credit Sales
Create and review sales invoices for credit sales workflows.
Watch on YouTubeAccount Register
Review account activity and financial transactions.
Watch on YouTubeChart of Accounts
Set up and manage the chart of accounts.
Watch on YouTubeEnable and Configure VAT
Configure VAT settings and tax workflows.
Watch on YouTubeSupport scope
Support organized by the way customers ask for help
Support is organized around the way customers ask for help: implementation, daily operations, and technical troubleshooting.
Implementation Support
Company setup, chart of accounts, opening balances, users, permissions, print templates, import/export, and training.
Daily Operations Support
Sales invoices, receipts, purchases, inventory transfers, POS batch closing, payroll processing, tax returns, ZATCA submission checks, and bank reconciliation.
Technical Support
Server upgrades, backups, restore, maintenance, connection settings, database repair, email setup, printer setup, and troubleshooting.
Need help with QBM?
Contact support or book a training session for your accounting, POS, payroll, or inventory team.